Shipping & Delivery

If your online order is regular or express post (Australia Post eParcel) — once dispatched, we’ll send you an email letting you know your parcel is on the way!

You will receive an email with the tracking link. Please allow up to 24 hours for your tracking number to start showing updates. For more information delivery options and shipping timeframes, please refer to the information below.

For online orders, we offer the following options with delivery estimates calculated at checkout:

• Regular Post – sent via Australia Post eParcel.

• Express Post – sent via Australia Post Express eParcel.

• International Post – we ship internationally with Australia Post. Refer to International Post information below.

Estimated shipping timeframes and fees will be calculated at checkout, allowing you to select a preferable delivery option. Once you receive confirmation your order has been shipped, please allow:

Regular Post (Australia Post eParcel)

Express Post (Australia Post Express eParcel)

International Post

Please note that the above delivery estimates are based on typical delivery times and may differ depending on your area.

If your order has not arrived as expected, please refer to Orders & Payments for more information.

Yes, we deliver to everywhere in Australia! 

Expected delivery times and fees may vary depending on your destination, these will be calculated at checkout.  

Yes, we offer international shipping to a variety of countries sent via Australia Post. For a list of excluded shipping destinations, refer to our Shipping Terms & Conditions.  

For estimated delivery times for your country, please visit Australia Post and select your country to view the estimated times on each delivery service. A limited list of prohibited products is listed for each country.  

The following products are excluded from international shipping:  

• Refrigerated products and medicines.

• Dangerous goods (including perfumes), such as aerosols and batteries.  

• Exclusive lines only allowed to be sold in Australia.  

Depending on your shipping destination, some other products may be prohibited from entering the country. Before placing your order, please check customs regulations for your shipping destination.  

We do not take any responsibility for International Customs clearance and will not provide refunds for any products rejected at the border.

Yes, we deliver to PO Boxes and Parcel Lockers for regular and express post (Australia Post eParcel) orders.

For regular and express post (Australia Post eParcel) orders, if no one is home and there is no authority or safe place to leave the package – an attempted delivery card will be left with information about where to collect your package.