Scams Alert Centre
Chemist Warehouse is aware that certain scams are being sent to our valued customers. This page is dedicated to informing you about current scams and offering guidance to help you stay safe.
Believe you have received a scam?
Email scams
Phishing is the term given to malicious emails sent to you from cyber criminals. These emails are designed using social engineering tactics to trick you into doing what the attacker wants. They often look legitimate and impersonate credible organizations, including Chemist Warehouse, as part of the deception. Phishing emails aim to have you reveal personal information or click a link/download an attachment in their criminal pursuit of financial gain.
If you have opted to receive Chemist Warehouse newsletters, promotions or marketing emails, you will periodically receive emails from us. You will also receive transaction notifications when you shop online.
You are asked to click a link or download/open an attachment.
It requests sensitive, personal or confidential information, like payment information or account login credentials.
The email uses emotive language to encourage a rushed reaction, like fear or excitement.
The sender and email address do not match, look out for small inconsistencies that may be hiding in plain sight.
It includes a request to you to purchase gift cards and reply with the card information. A legitimate company will never do this.
If the email is in relation an account you hold, go directly to the official website to login and check the information. Avoid clicking the link provided, as it may take you to a malicious website that appears real. Many organisations, including MyGov no longer send links in emails!
Never share your confidential information
Consider the context – ask yourself why you are receiving this email, and if things don’t add up, report it as phishing or delete it!
Recent Email Scams
The following are examples of recent email scams that are currently circulating.
If you believe you have received a scam and cannot find it listed on this page, please contact our Customer Service team to report the scam.
SMS Scams
Smishing (SMS Phishing) is similar to phishing, however these attacks are sent to you as SMS text messages. They often claim to be from a legitimate organization, like Chemist Warehouse, and ask you to click a link under the guise of confirming your details or claiming a ‘free gift’. If you click the link, you will be taken to a malicious website which can steal the information you input or compromise your device with malicious software.
If you have opted to receive Chemist Warehouse SMS notifications for order updates, promotional offers and seasonal sales, you will periodically receive SMS notifications from us.
Be wary of text messages that refer to an order or a package that don’t include specific information relevant to an order you have placed. Delivery scams are very common and sent to large lists of phone numbers – because chances are, someone is waiting on a package.
A malicious text message can be inserted into a legitimate chain, you should always exercise caution for any text message you receive, especially when it includes a link.
Avoid clicking links, as these can lead to malicious websites or download malicious software to your phone.
Never share personal, your account credentials or payment information if requested via text message.
If there is a claim related to an unsanctioned transaction, we recommend contacting your bank or payment provider directly ASAP.
Recent SMS Scams
The following are examples of recent email scams that are currently circulating.
If you believe you have received a scam and cannot find it listed on this page, please contact our Customer Service team to report the scam.
Social Media Scams
You will never be asked to provide bank details or requested to make a payment via our social media channels. Be vigilant with the content you interact with online and ensure you are engaging with a legitimate Chemist Warehouse channel by checking the account has the verified blue tick.
If you participate within an online Chemist Warehouse community (eg. Facebook groups), ensure that the verified Chemist Warehouse account is an administrator.
Keep your friends close – only accept requests from people you know personally.
Be cautious of unsolicited messages with offers that might be too good to be true.
Avoid clicking links in direct messages and interacting with click bait ads.
We will NEVER use pornographic imagery in our legitimate ads. Avoid clicking these links as they may take you to malicious or fraudulent sites.
Protect your account by regularly evaluating your privacy settings and secure it with a unique and complex password or passphrase teamed with multi-factor authentication.
Keep your information private - never share personal details, including your address, phone number, multi-factor authentication codes or banking information.
Look out for the blue tick on the profile page!
Survey Scams
Survey scams can be delivered by email, SMS and social media direct messages. They start by informing you of a ‘free gift’ or ‘prize’ you have won. The catch is, that you must complete a short survey to claim your prize. Once the survey is completed, the cyber criminal will steal the information you input, like your contact information and address, or payment information if you have included this to pay for shipping. We recommend you delete this message immediately and contact your financial institution if you have submitted payment information.
Received a suspicious message?
If you believe you have received a scam and cannot find it listed on this page, please contact our Customer Service team to report the scam.