Orders & Payments
Got a question about your order or payment? You’ll find everything you need to track, update, or manage your orders – plus info on payment options, invoices, and more – right here in one place.
Tracking your order
If your online order is arriving by post (Australia Post eParcel); once dispatched, we’ll send you an email letting you know your parcel is on the way!
You will receive an email with the tracking link. Please allow up to 24 hours for your tracking number to start showing updates.
For more information on delivery timeframes and shipping methods, please refer to Shipping & Delivery for more information.
Changes to My Order
No, unfortunately once you have completed the checkout process and submitted your online order, you will be unable to make a change or cancel it. Online orders are processed very quickly and prepared for dispatch.
Changed your mind? Please refer to Returns & Refunds for more information on how to initiate a return, exclusions, and our policies.
In this circumstance, please promptly contact our Customer Service team to locate your online order and provide further instructions to resolve this issue. Reach out now via Contact Us.
Unfortunately, once an order has been processed and dispatched – we are unable to make changes to the delivery address provided for your online order.
If a parcel is returned to us because of an incorrect delivery address and a new delivery address is requested, you will be required to cover any additional shipping costs to resend the parcel.
For more information, please refer to Shipping & Delivery and our Shipping Terms & Conditions. Alternatively, if you require assistance, you can contact our Customer Service team by submitting a request.
Issues with My Order
Once you have completed your online order with Ultra Beauty, we will automatically send you a confirmation email. If you have not received an order confirmation from us, please check your spam and junk folders.
If you still aren’t able to find your order confirmation email, you might have made an error when providing your email address. In these circumstances, please contact our friendly Customer Service team for further instructions.
If you have received your online order and there are damaged, missing, or incorrect items – please contact us within 7 days of receiving your order to assist you in resolving the problem.
Our friendly Customer Service team will help you by investigating the issue, please Contact Us for more information. Have your order number, details, and relevant photos handy to share with us to assist the process.
Depending on the availability or type of products you have ordered, we might have split your order prior to shipping. If you have only received part of your order, please check My Orders in My Account for the status before contacting us for assistance.
Don’t have an account with us? Not to worry, you can check your order status by referring to your order update emails or contacting our friendly Customer Service team.
Payment Methods
Pay your way. We’ve got it all!
At Ultra Beauty we accept VISA, Mastercard, PayPal, Afterpay, ZipPay and WeChat. You can also use Gift Cards and eGift Cards for online and in-store transactions.
For international orders, we only accept PayPal and AliPay as payment methods.
At Ultra Beauty (www.ultrabeauty.com.au) we have taken the necessary steps to ensure that your online shopping experience is safe and secure.
We use the latest encryption methods and technology to ensure security of payment, using the internationally recognised Secure Server Certificate (SSL).
Ultra Beauty uses the eWay Internet Gateway Service – a secure payment environment that is involved in credit card payment transactions. We do not record or store the details of your credit card in our system or server.
Shop now, pay later! Checkout with Afterpay and pay off your purchase in four equal instalments. Available online or in-store at Ultra Beauty.
Pay for your purchase using Zip Pay or Zip Money and pay off your order with flexibility on a weekly, fortnightly or monthly basis. Pay your way! Available online or in-store at Ultra Beauty
Tax Invoices
You can download a copy of your digital invoice from My Account, in 4 easy steps!
For all online purchases, you can conveniently access your past orders, follow the instructions below to obtain a copy of an invoice:
Go to My Account, located at the top right of the website.
Select My Orders to see the list of all your past online orders.
Once you find your order, go to the details page to find the ‘View Invoice’ option to view. If you placed an order more than 2 years ago, you would need to Contact Us to retrieve the invoice.
Now, simply download or print your tax invoice.
Don’t have an account with us? You will be able to access your tax invoice by referring to your order confirmation email, or Contact Us and a member of our friendly Customer Service team can assist you.
Ultra Beauty is an affiliate of ePharmacy Group Pty Ltd.
All online orders placed on www.ultrabeauty.com.au are picked, packed and fulfilled by Ultra Beauty.
Other ways to get in touch
Submit a request
Send us some details about your request and our home grown support team can help out.
Get in touch with a store
Get directly in contact with our friendly retail team for all your store enquiries.