Products, Pricing & Promotions

Our most important role is to provide you with safe, quality products. We put our customers first by keeping you informed of any issues with products resulting in withdrawals or recalls.

To view the details of products that have been recalled from Ultra Beauty in the past 12 months are available on our Product Recalls page.

If you want more information about a recalled product (in Australia) refer to the links below to access the most up-to-date product recall information. This information is maintained by the Australian Competition and Consumer Commission (ACCC).

The ACCC’s website is Product Safety Recalls Australia, where Australian consumers can refer to information about all product safety recalls.

If you have purchased a product from Ultra Beauty and wish to report a faulty product or safety related incident, please Contact Us to report the incident.

Once we have your details and the information relating to the incident, your report will be progressed according to our product safety policies and procedures.

Voucher codes can be applied to online orders at the time of checkout. You will be able to input the code, and the discounted amount will be deducted from your order prior to payment.

If you are experiencing issues with your voucher code being accepted at checkout, please check the following:

1. You have already used the code. Our voucher codes can only be used once, if you have previously used the code, it won’t be able to be applied again.

2. The items you’ve selected are ineligible for this voucher code. Please refer to the Terms & Conditions of the voucher code to ensure the products in your cart aren’t excluded from the offer. Ensure that minimum spend requirements have been met.

3. Make sure you have entered the code correctly.

4. Check the expiry of the voucher code. Some codes are a limited time offer or expire after a set period of time.

If you are still having issues applying the voucher code to your online order, please Contact Us for assistance.

You will receive different types of messages from us. Unless you have agreed to opt in, you will not receive communications from us via email about offers, sales events and promotions. To unsubscribe from Ultra Beauty email marketing communications, click the unsubscribe link contained within the footer of these types of messages.

If you choose to opt out of our promotional messages, you will still receive emails relating to orders, your Ultra Beauty account, forgotten passwords, important information about products you have purchased (health and safety information), or updates to our Terms & Conditions and Privacy Policy.

For more information on marketing and promotional messages, please refer to our Privacy Policy.

Your email address is used for order-related correspondence with us, as well as we require an email address to register for My Account. We do not use your provided email address for commercial use without prior consent.

If you no longer wish to receive email marketing communications from us, you can change your preferences by selecting the unsubscribe link contained at the footer of these types of messages.

Alternatively, you can submit an enquiry via Contact Us and a member of our Customer Service team will assist you in being removed from our mailing list. Please refer to our Privacy Policy for more information on the terms of our email marketing communications and to view our Cookies Statement.

Prices are the same with the exception of online-only promotions.

* Australian Pharmacy Transaction data is provided by IQVIA. IQVIA is one of the world’s largest healthcare data technology companies and tracks 100% of sales volumes and prices for products across Australia’s major pharmacy banners and some independent pharmacies accounting for approximately 70% of all Australian pharmacies.